Customer care
At UK Business Union, we pride ourselves on delivering exceptional customer service. Your satisfaction is our priority — and when things go wrong, we want to hear from you so we can put things right.
Get in touch
Please provide your name, full business details, telephone number, email address, and a description of your concerns along with the outcome you're hoping to achieve.
Complaints procedure
A three-stage process designed to resolve your concerns quickly and effectively. At each stage, we endeavour to respond within 5 working days.
Should something go wrong, or you're unhappy with the service you've received, please get in touch at the earliest opportunity so we can look to put things right as soon as possible. Our customer care team will work directly with you to understand and resolve your concerns.
Within 5 working daysIf you remain dissatisfied with the resolution initially provided, you can escalate your concerns to a specialist Resolution Handler. This experienced team member will conduct a thorough review of your case and work towards a comprehensive solution.
Escalated reviewIf the Resolution Handler is unable to resolve your complaint, you have the option to escalate to the final stage — a Senior Escalated Resolution Handler. This senior team member has the authority to make final decisions and implement comprehensive solutions.
Final stageIndependent resolution
If all internal stages have been exhausted without resolution, the Ombudsman Services provides a free, impartial service for all parties.
If UK Business Union or the supplier have not managed to resolve the matter within an 8-week period, or you have received a deadlock letter stating there is nothing further that can be done, your next step is to contact the Ombudsman Services. This is a free service and is completely impartial.
Availability
For urgent matters that cannot wait until business hours, please email us with "URGENT" in the subject line. We monitor urgent emails regularly and will respond as quickly as possible.
Our commitment is to acknowledge all urgent emails within 4 hours and provide a substantive response within one working day.
We are committed to providing transparent, fair, and effective resolution to any concerns you may have. Our dedicated customer support team is here to ensure your experience exceeds your expectations.