At UK Business Union, we pride ourselves on delivering exceptional customer service. Your satisfaction is our priority, and we're here to help you every step of the way.
At UK Business Union, we pride ourselves on offering the very best Customer Service. Occasionally things may go wrong, and if they do, we want to hear from you so we can have an opportunity to put things right.
In the first instance, please contact us by Email, Phone, or Post using the details below. Please provide your name and full business details, including your telephone number, email address, and a detailed account of your concerns along with the outcome you are hoping to achieve.
We have a structured three-stage complaints process designed to resolve your concerns quickly and effectively. At each stage, we endeavor to resolve your concerns within 5 working days.
Should something go wrong, or you are unhappy with the service you have received, please get in touch with us at the earliest opportunity so we can look to put things right as soon as possible. Our customer care team will work directly with you to understand and resolve your concerns.
If you remain dissatisfied with the resolution initially provided, you can escalate your concerns to a specialized Resolution Handler. This experienced team member will conduct a thorough review of your case and work towards a comprehensive solution.
If the Resolution Handler is unable to resolve your complaint, you have the option to escalate your concerns to the final stage of our complaint process - a Senior Escalated Resolution Handler. This senior team member has the authority to make final decisions and implement comprehensive solutions.
⚠️ If UK Business Union or the supplier have not managed to resolve the matter within an 8-week period, or you have received a deadlock letter stating there is nothing further that can be done to help you, your next step would be to contact the Ombudsman Services.
Unfortunately, on some occasions you may not always get the outcome you desire. If this is the case, the next step would be to contact the Ombudsman Services to assist all parties in resolving the matter. This is a free service for consumers and is completely impartial.
Current advice from the Ombudsman Service is for suppliers to resolve matters within 8 weeks. If this timeframe has passed or you have received a deadlock letter (correspondence from the supplier informing you they cannot do anything further to assist), you should contact the Ombudsman Services.
Monday - Friday: 9:00 AM - 5:30 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
For urgent matters that cannot wait until business hours, please email us with "URGENT" in the subject line. We monitor emergency emails regularly and will respond as quickly as possible.
Your satisfaction is our top priority. We are committed to providing transparent, fair, and effective resolution to any concerns you may have. Our dedicated customer support team is here to ensure your experience with UK Business Union exceeds your expectations.